Welcome — I'm
Jerry Fitzner
Network Engineer & IT Professional
High Point, NC • Remote preferred • CCNA Certified
Get to know me
About Me
Network Engineering professional with CCNA, CCNA Cybersecurity, CompTIA A+, ITIL 4 Foundation, and LPI Linux Essentials certifications. Hands-on experience in troubleshooting, incident documentation, and technical support. Currently completing a Bachelor of Science in Network Engineering and Security. Strong background in structured problem-solving, ticketing systems, and cross-team collaboration, with experience supporting production environments in a quality assurance role. Prior law enforcement background brings a discipline for documentation, procedure, and high-pressure decision-making.
Currently pursuing my B.S. in Network Engineering and Security at Western Governors University while working full-time as a QA Specialist. I'm actively seeking opportunities in cybersecurity and network engineering — remote preferred.
5+
IT Certifications
CCNA, CompTIA, ITIL & more
12+
Years Experience
Law enforcement & IT combined
5+
Roles Held
Across IT, public safety & more
3
Dept. Awards
Including Life Saving Award
Credentials
Certifications
IT & Networking
Cisco Certified Network Associate (CCNA)
Cisco
CCNA Cybersecurity / CyberOps Associate (200-201)
Cisco
CompTIA A+
CompTIA
LPI Linux Essentials
Linux Professional Institute
ITIL 4 Foundation
Axelos
CCNA Automation / Cisco DevNet
Cisco
Emergency Management & ICS
Acquired during Deputy Emergency Management Coordinator role (2020). All FEMA/EMI Independent Study certifications are lifetime credentials.
ICS-300
Intermediate Incident Command System
Intermediate EOC Functions / G-2300
Emergency Operations Center
FEMA EMI Professional Development Series
Structured curriculum credential from FEMA Emergency Management Institute
IS-700
Introduction to the National Incident Management System (NIMS)
IS-800
National Response Framework: An Introduction
Career path
Work History
Quality Assurance Specialist
PhotoBiz, LLC
- ▸ Troubleshoot application and system issues, identifying root causes and documenting findings through ticketing systems
- ▸ Validate system functionality against technical requirements prior to production release
- ▸ Collaborate with developers and technical teams to resolve defects and ensure stable deployments
- ▸ Document incidents, reproduction steps, and resolutions in alignment with ITIL best practices
- ▸ Identify recurring issues and contribute to continuous improvement initiatives
Web Consultant
PhotoBiz, LLC
- ▸ Assisted with website customization using HTML and CSS
- ▸ Diagnosed and escalated technical issues using internal ticketing systems
Store Associate
The Home Depot
- ▸ Brief transitional role between law enforcement and IT career pivot
- ▸ Customer-facing technical product assistance
Deputy Sheriff
Campbell County Government
- ▸ Patrol and law enforcement operations at county level
- ▸ Followed strict documentation, reporting, and escalation procedures
- ▸ Coordinated with multiple agencies during emergency and criminal response operations
Deputy Emergency Management Coordinator
Campbell County Government
- ▸ Coordinated multi-agency emergency preparedness and response operations across Campbell County
- ▸ Developed and maintained emergency operations plans and continuity procedures
- ▸ Managed public alert and warning systems including IPAWS integration
- ▸ Completed extensive FEMA/NIMS training curriculum including classroom-based ICS-300 and EOC operations
- ▸ Earned FEMA Emergency Management Institute Professional Development Series credential
- ▸ Certified as AHA BLS CPR Instructor (March 2020) — qualified to train and certify others in life-saving techniques
Police Officer
City of Gillette — Gillette Police Department
- ▸ Handled incidents in high-pressure environments requiring rapid analysis, troubleshooting, and decision-making
- ▸ Followed strict procedures for documentation, reporting, and escalation
- ▸ Graduated Wyoming Law Enforcement Academy (WLEA) Peace Officer Basic Course (July 2014)
- ▸ Certified Field Training Officer (FTO) — trained and evaluated new officers (December 2017)
- ▸ Awarded multiple department honors for exemplary service
What I know
Areas of Expertise
Networking & IT Skills
Software Skills
Recognition
Awards & Honors
Life Saving Award
Gillette Police Department
May 2018
Issued after an officers actions directly resulted in a human life being saved.
Police Officer of the Year
Gillette Police Department
December 2018
Issued to one officer in the department every year. Recognized for outstanding performance and service to the residents of Gillette, WY.
Community Involvement Award
City of Gillette — Gillette Police Department
December 2019
Issued to one employee in the City government every year. Recognized for involvement in various community and national volunteer groups and for making a positive impact in the community.
Get in touch
Contact Me
Open to opportunities in cybersecurity and network engineering. Remote preferred. Feel free to reach out!
Based in: High Point, NC
Availability: Open to opportunities
Preferred: Remote positions